Passcode

[BlueRiver31]

I have an IP Office running Voicemail Pro. I am running version 6. I have set up the user so they have to enter a passcode to get to voicemail. I set up a default passcode for everybody. If they log in with their default passcode and try to change the passcode to their own number it has them enter their current passcode. They then hit enter and it says to put in the new passcode. When they hit the first number it brings up the old passcode along with the new numbers. If you try and erase the passcode it takes you back to the enter passcode screen. Has anyone ran into this issue.

Thanks in advance Michael

 

[amriddle01]

What type of handsets? Have they upgraded to the correct firmware?

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[BlueRiver31]

I am using 5410's and 5420's. I think they are using the right firmware. I know the 5420's upgraded when I plugged them in. Do the sets upgrade themselves? Is their a place I can check to see if they are running the most current firmware?

Thanks Michael

 

[amriddle01]

Do you have "ALLOW_5410_UPGRADES" in the No User source numbers tab? If not the 5410's will not have upgraded :-0

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[BlueRiver31]

Does it need the quotation marks? I checked and they are running REL:5.00. Is their a 6.0 version out. Also they do not seem to be upgraded. I tried unplugging the phone and it just came up instead of upgrading. Any ideas?

 

[BlueRiver31]

I checked one of the 5420's and they are running release 6. They are also doing the same thing. Any help is much appreciated.

 

[amriddle01]

No quote marks required, R6 is the correct firmware for that level

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[amriddle01]

Still, you say the 5420's do it to, I assume you are using visual voice, try turning visual voice off and using the TUI to change the passcode, it may be an issue with Visual voice itself

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[tlpeter]

Known issue


CQ43546 Visual Voice on 5410/20 phones - Change password/passcode feature does not function correctly 6.0.8 SP_RELEASE_3Q10_6.0 1-Not Required

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

Ha, thought so....RTFC Andy

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[BlueRiver31]

So is the only option for me to change the password to what they want within manager?

Thanks Michael

 

[tlpeter]

Setup a module in voicemail pro.

Set it up so that the user can dial a shortcode and then change there code from there.

You need to record your own greetings

https://tlpeter.homeserver.com/VMProModules/Change_Voicemail_Code.zip

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

You can use tlpeters module or you can send a shortcode to a VM module that has a "Personal Options Menu" with the Specific tab left at callers mailbox, then users can set there code amongst many other options

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[tlpeter]

Mine has a history and is more fun then pre configured options


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

BlueRiver31, you can just stop using the visual voice option until they have set their codes as I entioned above, just unitck "Messages button goes to viaul voice" or whatever it's called in System - Voicemail

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[amriddle01]

Man, my typing sucks that's mentioned and visual

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel