Partner ACS R5 with POTS lines, issue developed about a month ago. Outgoing calls work normally but incoming calls fail to ring into the system
The line has been swapped with known working trunk ports on the system and still doesn't ring in. When connected to a butt-set, the line rings into it properly but gives an odd ring tone on the butt-set, while all other working lines onsite give the normal ring tone on the butt-set when they ring in. The line has normal voltage as well.
Is this something on the carrier side as far as how they have the line configured? Is it not ringing into the system because the system doesn't recognize the ring tone?
The line has been swapped with known working trunk ports on the system and still doesn't ring in. When connected to a butt-set, the line rings into it properly but gives an odd ring tone on the butt-set, while all other working lines onsite give the normal ring tone on the butt-set when they ring in. The line has normal voltage as well.
Is this something on the carrier side as far as how they have the line configured? Is it not ringing into the system because the system doesn't recognize the ring tone?