Parking calls on 3.2

[aramsay]

Just come across a strange problem since upgrading to 3.2.17

If a user with an analogue (or DS) handset gets a call and wishes to park it, they used to "transfer it" to *60X (where X is 1-9 (but I guess 0 would do too)) and would hear the "beep-beep" confirmation tone, and the call would be parked.

You could go to another phone and dial 60X and the call would be retrieved.

Short codes in use are:
*60X
Park Call
60N
0

60X
Retrieve Call
60N
0

The problem since upgrading to 3.2.17 (from 3.1.65) is that the analouge user presses Recall and gets dial tone, dials *601 and gets the confirmation beep, and hangs up; however instead of the call being Parked, it is only on Hold at that extension; the same is true for the DS users (but obviously using the transfer key (twice)). The call does not occupy a Park slot (confirmed in Call Status), and recalls to that extension under the hold timer (rather than the Park timer) - which given the status under Call Status is what you would (now) expect.

This has worked since we had the IPO (v2.0), without any change, so I'm guessing that it's a bug. Can anyone else confirm this, or suggest an alternative (other than using Phone Manager) for parking calls; we do know that the retrieve short code works correctly still, as the receptionist parks to these slots using Soft Console.

 

[IPGuru]

Same results here using the default system short codes
It looks like Avaya have broken it

 

[aramsay]

I'll send an email to my maintainer either over the weekend or on Monday to get them to raise it with Avaya. It's a royal PITA, as this release just about gives us everything we wanted from the system in the first place, with the exception of SIP, which it looks like we won't get unless we throw away the 406v1.

I don't suppose anyone has ideas on workarounds to be able to park the calls from analogue extension?

 

[ned7077]

You can use phone manager if there is a PC handy at each analog extension.

 

[TheDoz]

Same problem here. Can't Park a call using transfer *37*1# and can't pick up parked call using *38*1#.

"A politician is a fellow who will lay down your life for his country.

 

[NewNic]

Was working with Catylst the other day on something else, They confirmed that Avaya is aware Park retrive/ride call is broke when using shortcodes

 

[MetraRider]

Does the Park under "button programming" still work?

 

[kmefford]

Yes.

When programmed to a button, it works fine. (At least for me)

 

[tonys338]

Yes it is a bug Tier 4 is comming out with a patch for this next month.