Panic Button Of Sorts...

[demanding]

Ideas for an internal panic button from a console? Trying to avoid the costs of using our security company. The only idea I have that will work so far is a Group Page to the necessary extensions to alert. Since a Group Page rings the extensions, concerned the recipients will ignore it. The crisis alert sound would be better but the # to call would be internal and using aar does not allow for an "alert" type. Using ars would need a route pattern and not sure if I can go from there...thoughts?

 

[SF0751]

Maybe thread690-1533173 has the setup you're looking for?

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[demanding]

Thanks but we already use Crisis Alert for 911 calls. Wouldn't this clash with that? I do not want to alert the Crisis Alert team of a "panic" - just a specific group.

 

[mikeydidit]

Have you thought about adding this?

Terminating Extension Group
Use the Terminating Extension Group (TEG) feature to allow an incoming call to ring as many
as four telephones at one time. Any user in the group can answer the call.
Detailed description of Terminating Extension Group
This section provides a detailed description of the Terminating Extension Group (TEG) feature.
You can administer any telephone as a TEG member. However, only a multiappearance
telephone can be assigned a TEG button with a merged-status lamp. With the TEG button, the
user can select a TEG call appearance to answer or bridge onto an existing call, but not to
originate the call.
When a TEG members answers an incoming call, a temporary bridged appearance is
maintained at the multiappearance telephones in the group. However, this appearance is not
visible. Any TEG member can press the TEG button to bridge onto the call.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[manfmmd]

Are you by chance using Tenant Partitioning? I believe, and I've never done this before, but it should work:
----------
Tenant Partitioning
If Tenant Partitioning is active, attendants receive emergency notification from only those callers who are within the tenant partition. If no attendant is assigned to a partition from which an emergency call originates, the system still sends a record of the call to the system printer, and to the Emergency Access Calls report.
----------
It might be a bit more complicated to initially step up than having your security company set up a standalone system, but it's free.

 

[demanding]

Thanks. Term. Extension - issue would be same as using Group Paging - the person pressing the "panic" button would/could hear the people being notified and that is a concern incase the situation is volatile-they do not want the perpetrator to hear anyone being "paged" incase someone answers. I thought of tenant partitioning as we have that in 2 locations but it is a pain and in this instance, the person using the panic button will be the operator(s) alerting others. It seems the best solutions are: 1- use overhead paging (but then everyone hears it) or 2- have the security company install a panic button.

 

[mikeydidit]

What about an auto dial button and have a bridged appearances of that number on the phones you want to ring. It would sound like they are getting a call thats all.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[SF0751]

How many phones do you want/need to alert?

If you're concerned about the perpetrator hearing someone being paged, how will the individual be able to dial the alert?

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[demanding]

Believe it or not, this happened once-the operator managed to press the "paging" button on the console and everyone could hear him screaming at her. He apparantly did not notice she did that and that may not always be the case. The person requesting this feature does not want the perp to possibly hear anyone speaking-not my decision. An autodial is what I want, but they do not want to be able to answer the call...they just want to respond and I think they are concerned out of habit, one of them will answer. For this particular location they are looking at starting with 4 people - possibly 5.

 

[manfmmd]

What about using Priority Calling and a system abbreviated dialing button with the FAC and the extension? The ringing sound would be different from a normal ring and the called party could simply respond and not answer the line. Use bridged appearances with no coverage.

 

[mikeydidit]

You can also use a analog number as the autodial. Have a strobe or external ringer set up off of it. I am guessing this is to alert security? A light would do that.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[SF0751]

A light is an excellent idea. It would be silent but still would attract attention.

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[mikeydidit]

http://www.telcom-data.com/brochures/blk-3.pdf

Something like this. And BTW, Susan gave me the idea a while back on a project I was working on.

Thanks Susan (Our vectoring queen)

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[demanding]

Thanks for all the tips. I just tested Priority Calling and think this may be close to what they want. Best bet is still to go w/the panic button, but...

 

[manfmmd]

Just label the button "PANIC!!"