Panasonic KX-DTA600 call forward

[JM2009]

Dear expert,

Our customer requested to call forward the inernal call and incoming analog trunk line one of her flexible buttom) to a internat extension. We left the handset *7102+extension no. +# . Internal call forward was working fine but the incoming trunk call forward did not work. His phone is kx-dt521.

Any idea to resolve this problem?

 

[EMJP]

Dear expert,

Our customer requested to call forward the inernal call and incoming analog trunk line one of her flexible buttom) to a internat extension. We left the handset *7102+extension no. +# . Internal call forward was working fine but the incoming trunk call forward did not work. His phone is kx-dt521.

Any idea to resolve this problem?

Is the phone the only recipient of incoming calls on this analog line ?

 

[JM2009]

No, this analog trunk shared with another two extensions. Among them, one of the extension will be the one she wants to call forward.