Paging trunk to a Carehawk system 1

[atascoman]

I had to replace the system at the site where the Carehawk paging interface is terminated and can't figure out the secret combo on the trunk type. I have tried WATS, COT and now PAG. Nothing seems to work. They can dial the route access code, but nothing works after that. I have asked for some form of documentation on the carehawk system and have not received it. I googled it and came up short there. Has anyone configured a paging trunk to one of these before? Have never had one give me this much grief.

 

[GHTROUT]

Set MANO=YES on the route and try that?

~~
Gene at www.GHTROUT.com

 

[nneufeldt]

I work for CareHawk but am not very familiar with the CS1000 (I'm looking for a manual to see what I can find) so I will give you what information that I can. Have you verified that the CH1000 is working correctly to begin with? Was the CH1000 previously connected to the CS1000 using the same ports? You can confirm if the CH1000 is working correctly by simply connecting a single line phone to the DA1 port that the CS1000 is connected to and verify that you get dial tone. If you do, then it is a config issue on the CS1000.

Once I find a manual for the CS1000, I'll have a better idea of what the settings might need to be on the CS1000 and will post what I find.

 

[nneufeldt]

While I'm looking through the manual to find more detail, I should probably just state that the CH1000 requires a CO or FXO port.

Technical Support - CareHawk Inc.

 

[nneufeldt]

As I previously stated, I'm not familiar with the CS1000 but looking through the manual, I would say that I would need to know more about how the CH1000 is connected in order to be able to help you more. There's too much information for me to filter through without knowing the specifics of your setup.

I don't want to potentially violate the TOS for the site so all I will say is that you can call us directly for more help. You can find our toll free number on our website and we'll be happy to work through the details with you.

A quick reference for any other user interfacing with a CH1000, the CH1000's DA1 ports (with TC1 or TC2 installed) have the following requirements for PBX/Telephony connections:

[ul]
[li]Central Office (CO) or Foreign Exchange Office (FXO) port[/li]
[li]PBX configured for loop start[/li]
[li]CallerID Type II or Bellcore FSK[/li]
[/ul]


Technical Support - CareHawk Inc.

 

[atascoman]

Thanks for the info. I have tried setting up the port all sorts of configs. The system has been on a CS1000 for some time. We had to replace the system card though so I had to rebuild the database and was unable to retrieve any information off the old config. Typically the CS1000 side is setup to use one of the three modes I mentioned in my original post, and more often than not that mode is COT which is the same as CO/FXO. Let me know if you find anything specific. So far I am at a loss. The CH1000 appears to be working since the announcements and bells are working. It is possibly the circuitry was damaged by the same storm that killed the phone system, but that's a stretch.

I am going to try and go onsite and do some in person testing to verify if the end users are actually testing correctly.

 

[nneufeldt]

You can easily test if the CH1000 is working correctly by connecting a single line phone or butt set and verify that you get dial tone. You can also try making an intercom call to a room or doing a Page All (01#) and verify that you can hear the pre-announce tone in the earpiece and the audio through the system.

I will take a look again at the manual for the CS1000 and see if there's something that I can glean from it. Realistically, it should be setup exactly how you would access a POTS line. I would test the connection on the CS1000 with an analog line (not the CH1000) and see if you're able to pick up the line and dial a number (e.g. your cell).

Technical Support - CareHawk Inc.