The main office's receptionist accidently dropped the handset onto the phone and now all external calls are being forwarded to another campus. She thought she set call forwarding by accident, but when she tries to change it it's saying Restricted. All internal calls to the receptionist are OK though. Oh ya, we have an NEAX IVS2.
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Outside calls forwarding but internal not?
- Thread starter rbender77
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MercuryComm
Vendor
Maybe she put the system in Night Mode? What kind of service do you have for outside calls? PRI, T-1, Copper?
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- #3
MercuryComm
Vendor
Well there is a Day mode, Mode A, Mode B, and Night. If mode A or B is programmed up and it's in that mode it could cause calls to be routed to a different location. Ask the recptionist to make sure it is set to true Day mode. You could also have her/him set the system to Night and try a test call. If it goes to VM then we know that's working. Then have her/him set it set back to Day and test again and see what happens. If it still goes off site them we have some sort of forwarding set somewhere and will need to look into that. How do the calls ring into the receptionist phone? On virtuals, or an ICI key? If it's virtuals try getting on each one and dialing the CFA cancel code which by default is #5.
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