Outlook2000 won't accept login info 1

[weasil]

I am running Outlook2000 on a Win98 system accessing email from Exchange Server2000.

My system crashed with Outlook open. After rebooting and launching Outlook I now get a login prompt but when I put in the login id, domain and password the login screen pops back up with the fields empty. I cannot cancel the screen or close it. It takes several attempts with Task Manager to close this prompt window and Outlook.

The Exchange settings are set to use NT Authentication. I can validate the server and the mailbox. I have uninstalled Outlook and reinstalled it and get the same result. This is starting to appear like a corrupted file or registry entry.

I can access the mailbox via Outlook 2000 running through a Citrix session so I am fairly confident the problem is on the desktop and not the server.

Any ideas would be greatly appreciated.

 

[joegz]

I am not sure if this will resolve the issue but I would start by deleting your .pwl file, if there is a .pwl file on your 98 machine, to see if this helps.

Also, when you reinstalled outlook did you also recreate your profile? joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[weasil]

no i didn't recreate the profile, the old one was still there. Would i need to delete the mail services first before removing Outlook2000?

 

[joegz]

You don't need to remove Outlook to rebuild the profile. I would just delete the profile and then rebuild and see if this resolves your issue. joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[weasil]

thanks, creating a new profile and then deleteing the old one worked like a charm.