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Outlook profile not receiving new mail

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GWINTO

IS-IT--Management
Nov 26, 2001
188
GB
We have one user that up to Wedneday this week was receiving mail OK, then it stopped. That user can fully access all other network resources so there is no issue with their account.

This is the weird bit, if I logon to the user mailbox as administrator all e-mails are there including all the ones not being receiving. I have even got the user to logon to a new computer, created an Outlook profile and opened Outlook, it did the config thing and then downloaded e-mails, but only upto Wednesday, logged her off, logged on as admin, created a profile for her account and hey presto all her e-mails came in.

Why has she stopped getting her e-mail when she is logged on with her account?

The more you know, the more you realise there is to know....
CCNA MCP
 
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