Everyone in our office has Office XP Pro with email tracking switched on. All of the options are selected apart from ‘delivery receipt’. A few users have noticed the following problem:
Normally you can go to your sent items folder, open an email and select the tracking tab, which will list all of the people who have read the email. In some cases ‘read receipts’ are coming into the ‘Inbox’ and not transferring the fact that the message has been read to the e-mail’s Tracking Tab in the ‘Sent Items’ folder.
Normally the ‘read receipts’ disappear from the Inbox and attaches to the sent email. Instead there just piling up in the inbox.
Does anybody know why this is happening, or better still how to correct the problem?
Ian
Normally you can go to your sent items folder, open an email and select the tracking tab, which will list all of the people who have read the email. In some cases ‘read receipts’ are coming into the ‘Inbox’ and not transferring the fact that the message has been read to the e-mail’s Tracking Tab in the ‘Sent Items’ folder.
Normally the ‘read receipts’ disappear from the Inbox and attaches to the sent email. Instead there just piling up in the inbox.
Does anybody know why this is happening, or better still how to correct the problem?
Ian