Outlook 2003 / WXPRO - Machine re-booting

[brettban]

I have numerous mail folders set-up in my OL2003, when I try to move an e-mail from one folder to another, my machine instantly freezes and re-boots. Any ideas what might be causing this? The client computer is running Win XP Pro SP2, Outlook 2003 SP1, server is Small Business Server 2003 with Exchange server running. Any help would be much appreciated.

 

[jimp56]

first, look in event viewer to see if any errors might be generated prior to the reboot.

second, disable any outlook plugins for testing (such as email virus scan).

third, build a second mapi profile under control-panel, mail - and set outlook to prompt for profile, test under new profile to see if it recurs.

if it continues over all that, theres probably a serious windows component failure (rpc, network, video, etc) of some sort. maybe try detect and repair in outlook.

question: when moving between folders, you mean under the exchange inbox and not personal folders, true? if it involved personal folders run a chkdsk and a pst scan.

 

[brettban]

I've built a different profile - same problem. I also setup Outlook with the same user settings and mailbox on a different computer - same problem on that computer. The moving between folders is under exchange and not pst folders. I was wondering - could the files be corrupt on the exchange server? Is there way to re-build a user inbox on the server? Also, this user has many sub-folders under his inbox - probably 20-30 folders - could this be a problem? His data files exceed 150MB...thanks for any help or insight.

 

[jimp56]

ok, good troubleshooting. then yes, i would probably pursue the inbox repair route on the server.

the mailbox size nor the number of folders should be an issue. Although 20-30 is quite a large number. but 150mb is pretty small. we've had users with over 1gb that never see the same problems.

it would also be worth it to access the mailbox using either an outlook 2000, or xp client for testing if possible.

if you have outlook web access enabled, that would be another good test. but i am agreeing that there may be some inbox corruption.