Outlook 2003 stopped working on Windows 2003 Citrix XPS server. 1

[SunnyByfleet]

This is irritating. We have a number of apps on one Citrix server, including Office 2003. Overnight, Outlook 2003 has stopped working. Everything else functions normally, but if you click the Outlook icon, it whirs for a bit then nothing.

Help!

 

[ascotta]

Thats not really a lot to go on.

Is there anything in the event viewer ?

[blue] Oh you know, just doing what I do.[/blue]

Cheers
Scott

 

[SunnyByfleet]

Unfortunately not. I've checked both application and system and they are clear.

Sorry if there is not a lot to go on, but thats all there is. It is most odd. As I said, it was working, then it stopped.

When I say it whirrs for a bit, I mean it looks like it is loading the application, you briefly see the Windows Server 2003 logo as you would expect, but then nothing.

 

[SunnyByfleet]

The plot thickens. It turns out the Citrix Server produces the following dialog when a user attempts to load Outlook 2003.

WFSHELL shell encountered a problem and needed to close.

If you click on details you get the following:
Error Signature: wfshell.exe
szAppVer: 2.3.1467.1
szModName: HPBF742E.DLL
szModVer: 4.18.0.420
Offset: 001359b0

Now, this would suggest a problem with an HP printer driver, but I am open to any further suggestions.

 

[ascotta]

It looks like there is either a ropey printer or driver, or there is a driver missing.

[blue] Oh you know, just doing what I do.[/blue]

Cheers
Scott

 

[SunnyByfleet]

Right, I have removed all printers and drivers from the server, and I have disabled all client printer connection settings.

Now, I get no print errors. Everything is fine on that score. However, Outlook still doesn't run.

Some more information: to access I am using the ICA web client & whatever they call nFuse these days. If I click on the icon in my browser it says it is connecting, and I get the Windows 2003 loading screen flash up, then nothing.

I have now tried accessing it from Program Neighbourhood on the Citrix server itself. This produces a different error:

The following requested video mode was not available: 800 x 550 x 8BPP
The video mode has been set to the following mode: 1024 x 768 x 8BPP

Video mode for existing system cannot change.


Now whether that is related or not I have not yet found out. But any suggestions are welcome.

Incidently, the problem drivers turned out to be for an HP Business Inkjet 3000.

 

[SunnyByfleet]

More information:

If I clear down the wfcwin32.log file on the server, then try and connect via Program Neighbourhood, I see it talking to Outlook 2003 (ie lots of transmits and receives in the log file). Then just over a minute later it communicates again, before disconnecting the session.

I changed the screen settings within Program Neighbourhood, and that got rid of the previous error, so I think that that was a red herring.

I have also rechecked the event logs, and they are all still error (and indeed, warning) free.

 

[ascotta]

Try filemon and regmon from

http://www.sysinternals.com

they might help.

[blue] Oh you know, just doing what I do.[/blue]

Cheers
Scott