Outllok sent items question

[LLudlow]

We have a general helpdesk mailbox that clients send email about issues to.

all of the helpdesk analysts have this mailbox mounted in their Outlook Client. When they respond to an email even though it is sent as the helpdesk, the item is placed in their personal sent items and not to the helpdesk general mailboxes sent items.

Is there anyway to change this so that if the mail is sent from the helpdesk account it then goes in this mailboxes sent items?



Thanks

 

[markdmac]

Yes, log on as that user via OWA.

Alternativley, set up a client side rule to check when messages are sent, verify the from address and move to the appropriate folder.

I hope you find this post helpful.

Regards,

Mark

Check out my scripting solutions at

http://www.thespidersparlor.com/vbscript

Work SMARTER not HARDER. The Spider's Parlor's Admin Script Pack is a collection of Administrative scripts designed to make IT Administration easier! Save time, get more work done, get the Admin Script Pack.

 

[LLudlow]

Thanks but i cannot seem to get a client side rule to check for when something is sent from a particulare account

 

[markdmac]

Start from a blank rule
Check messages after sending
Through the specified account
choose the account
Next
move a copy to the specified folder
Choose the folder
Finish

I hope you find this post helpful.

Regards,

Mark

Check out my scripting solutions at

http://www.thespidersparlor.com/vbscript

Work SMARTER not HARDER. The Spider's Parlor's Admin Script Pack is a collection of Administrative scripts designed to make IT Administration easier! Save time, get more work done, get the Admin Script Pack.

 

[LLudlow]

when i choose through the specified account the only option i have is Microsoft Exchange Server and not a specific account?

 

[markdmac]

Create an IMAP session to the other account. It will then show up in the list.

I hope you find this post helpful.

Regards,

Mark

Check out my scripting solutions at

http://www.thespidersparlor.com/vbscript

Work SMARTER not HARDER. The Spider's Parlor's Admin Script Pack is a collection of Administrative scripts designed to make IT Administration easier! Save time, get more work done, get the Admin Script Pack.