Outgoing calls issue

[1911]

When I use my TAC my calls work fine, but when I dial "9" I have to dial a "#" afterward then my number to make the call. If I don't dial the "#" the call attempt fails after 7 digits.

 

[1911]

Sorry, is there a way to dial "9" without having to dial the "#"?

 

[wpetilli]

run a 'disp feat' and see what your ars code is set to.

 

[1911]

ARS access code 1: 9 Access code 2:

 

[wpetilli]

you need to post the trace results from a station you're calling from. So, how many digits are in the full number you are dialing? The system may be expecting more or less digits.

 

[montyzummer]

check your dial plan ana and see what entries exisit post the results

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[1911]

I'm dialing 9 949 756 7160, because my service provider requires all 10 digits. ( is to get an outside line, but if I dial the above string once I get to 9 949 756 7 I get a event error 1643. If I dial 9# then the number 949 756 7160 it goes through. I don't want to dial the # if I don't have to.

Display ars ana 9
Dialed String Min Max R. Pat. C Type
9 7 7 p2 hnpa
911 3 3 1 hnpa
949 10 10 1 hnpa

 

[montyzummer]

# is dialing enblock but that is at the end of the string not the beginning something is being manipulated , do as wptelli suggested post a list trace of a good call and a bad call ,, also show us your ars ana for the digits your ars digit convrsion and your route pattern.

As at the moment you saying by dialing 9#9497576789 or whatever does not make any sense you are also using partition tables do you understand how partition tables work.?


APSS (SME)
ACSS (SME)
ACIS (UC)

 

[1911]

I thought I did, but maybe not. It was my understanding that in order to get an outside line, I was to set up a feature code, typically "9" which would get me to the ARS table, which permits access to dialing strings which gets me to a route pattern, then to a trunk. Where am I going wrong?

 

[montyzummer]

hmmm to simplify ... basic set up

dialplan ana
9= fac
Change feature acces code for ars =9
change ars ana 9 gets you into that table ....... however your max digits in your ars table is 7 for p2 so its never going to allow you to dial,more than 7 digits
try changing that max digits to 10 ,
your denail event translates to this


1643 Off-hook dialing time out Standard action stimulus processing. originator
group type not trunk, DEXT, SMPL(station), or
attendant. DEXT, SMPL, attendant does not
Class of Service allow off-hook alert, processing
a digit timeout for Line Intercept Tone timer.

Which does not make any sense(at this point)..... as requested make the change i have just suggested , then if that does not work (it should) we need to look further into the ars ana table extdigits .. location etc , and we need to see a list trace station of a working and non working call.


APSS (SME)
ACSS (SME)
ACIS (UC)

 

[smokinjoe2938]

but he has a 10 digit entry already for 949 which is the closest match, but still the mystery for having to dial 9 and then # then number, also for the entry of 9 for 7 digits I would remove the partition and just insert a local call route pattern if he site is not using partition tables.

 

[1911]

smokinjoe2938, that is correct. The entry 9 with 7min/ max digits was already there so because my service provider requires the fill 10 digits for an out going call, I put the 949 with 10/ 10. I just removed that and change the 9 to 10/ 10. Either work just fine if I dial 9 # then my 10 digit number starting with 9, e.g. 949 7567160. The 10 digit number also works if I use my TAC, but I was under the impression that when I dial 9 I didn't have to dial a # as well. Is there a way to get an outside line dialing 9 with no #.

 

[montyzummer]

hmmm apologies missed that one joe bottom entry that indeed should match ... possibly location based routing would love to see a list trace of a good and bad call

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[1911]

Give me a few and I try to get one.

 

[smokinjoe2938]

Make sure 9 in the dial plan is the only entry for 9 and that it is a fac code I suspect that the digit 9 is in there twice, you should never have to dial 9# and the telephone number

 

[montyzummer]

agreed i reckon its somehow getting stripped then appended appended by ars digit conversion or some thing daft ..... im signing off now but when i get those list traces i bet we see the issue ... good luck and good evening boys(uk time)

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[1911]

I have 9 for my feature access code to the ARS not 9# or 9*. I then have a single entry in my ARS ANA for 9 with 10min/ 10max to route pattern 1 to trunk 1. Again, it does work with TAC and 9#. Otherwise not.

 

[1911]

OK, thank you for the help. No hurry, I'll get the traces ASAP.

 

[smokinjoe2938]

do a display dial plan analsys and make sure 9 is the only entry with a length of 1 set to fac

 

[montyzummer]

good man get those traces and all will be revealed

APSS (SME)
ACSS (SME)
ACIS (UC)