Outgoing Call Delay 1

[ngmorris]

I am having complaints from clients stating that when they are making an Outgoing call there is a 4 secs delay before they hear the phone ringing on the receiver....is there a configuration setting to reduce that delay time?

Please assist
ngmorris

 

[janni78]

Dial delay time under System -> Telephony

"Trying is the first step to failure..." - Homer

 

[ngmorris]

Janni78

What should the desired time be?
I've tried putting it to 0 secs, however, the user noticed that sometimes not all the numbers dialed are being displayed...any suggestions why that is so?

 

[janni78]

Depends, that and Dial Delay Count decides when to try an outgoing trunk so the settings depends a bit on which kind of trunks are used.

"Trying is the first step to failure..." - Homer

 

[janni78]

Also if you're using prefix for external line.

"Trying is the first step to failure..." - Homer

 

[NYSTECH]

What type of lines/ trunks are they?
If they are analog remove ; from ARS patterns.

 

[holdmusic34]

Or they could pick up the phone 4 seconds earlier. Either way.

Pleased to be doing the needful.

 

[Telecomboy]

I bet you have analog lines, remove the ; from the ARS entries as NYSTECH stated. You can also press # when finished with dialing and it will send the call through immediately.

 

[ngmorris]

Yes they are analog lines....will do thanks

 

[TouchToneTommy]

Use your butt set on the telephone company lines to determine how long after you go off hook that you receive dial tone and they are ready to receive you dialing digits. On each Analogue Trunk, go to the Analogue Options tab, and adjust the Await Dial Tone (ms) option from 3000 to match how fast the telco was ready. Hopefully, you can shorten this from 3 seconds (3000 mSec) to something like 1000 or 750.

After you have dialed your number, and the call is sent through the ARS table, this timer comes into play, by waiting another 3 seconds before it dials the call out on the trunk

 

[Westi]

the way the IPO picks up analog lines is delayed becasue it waits until your last digit is dialed.
You can specify your number of digits dialed if you are following the North American dialplan (I think you do) by specifying 1 plus 10 digits for LD calls or 7 (or 10) digits for local calls in the ARS.
That way the system knows when you are done dialing and picks up the trunk, then waits the specified time (awaiting dialtone in the analog line) and dials the numbers
You will always have a larger delay with analog lines.

the ARS shortcodes would be
1xxxxxxxxxx
dial
1N
Line ID

and
xxxxxxx (or xxxxxxxxxx for 10 digit local dialing)
dial
N
Line ID

take out xN; if you don't need it for 411, 611, 811 or whatever there is and rather make specific ones for any of these options


Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter