outbound calls

[jimcoo]

I have a MICS 7.0

When we call out, the people we call see in their call display 'ABCD 999-999-9999' where ABCD is our company name, and the rest is our phone number.

I've been asked to get rid of the phone number part. My phone company says that since we use a PRI, that whole string is generated by the phone system.

Is there a way I can get rid of the phone number, so that when we call, people only see 'ABCD'?

Thanks

 

[curlycord]

Look at OLI programming under each set.


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curlycord

http://www.curlycord.com

 

[Crowtalks]

Most likely the CLOP is being generated by your Telco. You may be able to request that they do not send the digits. Some telcos allow customer generated CLOPs but there may be an additional fee because of the additional numbers that need to be added to the 911 database.

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2

 

[jimcoo]

How do I look at the OLI programming under each set?

 

[curlycord]

Config/Terms&Sets/XXX/LineAccess/OLI



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curlycord

http://www.curlycord.com

 

[jimcoo]

My sets have an OLI of None

 

[curlycord]

Is it just your main #?
Check BusName and see if both are there.

Otherwise Teloc issue, they are sending name and number or just number and BusName is sent.




=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Crowtalks]

I wouldn't think business name and ten digit number would be there. I was thinking the business name is limited to ten characters total.

I still think jimcoo is going to find his telco PRI is sending the default BTN and name, and depending on the telco provider depends whether he gets them to allow him to provide the CLOP info. At that point his OLI and Business name can come into play.

Jim

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2