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Oulook attachements don't stay attached.

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GlenJohnson

GlenJohnson

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I have a user who when attaching a file, it doesn't stay attached, so it doesn't show up when sent. I'm going to reload the program, (Outlook 2000, Win98, se), but has anybody seen this before? Thanks. Glen A. Johnson
Johnson Computer Consulting
MCP W2K
glen@johnsoncomputers.us

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Glen, it probably has nothing to do with you. That person probably has a release or version of Outlook with email security that doesn't allow "unsafe" attachments. See about how you or they can get around it. You can try changing the file extension to TXT, and they can change it back after they've received it. Anne Troy
 
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Actually, when I went out there, there was an error message that said "Word does not have enough memory." and Word wasn't open. I checked and she had "Use Word as you E-Mail Editor" turned on. I un-checked this, and the attachments worked. I did a repair, and after she re-boots were going to try and turn the Word thing back on. Worse case scenario, she won't be able to use Word. Thanks for the quick response. Glen A. Johnson
Johnson Computer Consulting
MCP W2K
glen@johnsoncomputers.us

Want to get great answers to your Tek-Tips questions? Have a look at FAQ219-2884
"If I have made any valuable discoveries, it has been owing more to patient attention than to any other talent."
Sir Isaac Newton (1642-1727)
 
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Sure. You're welcome...

That error message could be an indication of several things:

1) It's a side effect of the nimda virus.
2) The normal.dot file could be corrupt (see troubleshooting Word at 3) The email.dot file could be corrupt (rename the same way as described for normal.dot at the troubleshooting link)
4) There's trashy files on her hard drive (see Anne Troy
 
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The other interesting thing is there is an e-mail in her outbox that won't go away. If you try and delete it, it says it's already started sending it. Glen A. Johnson
Johnson Computer Consulting
MCP W2K
glen@johnsoncomputers.us

Want to get great answers to your Tek-Tips questions? Have a look at FAQ219-2884
"If I have made any valuable discoveries, it has been owing more to patient attention than to any other talent."
Sir Isaac Newton (1642-1727)
 
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I'm going out there now to try it. Thanks. Glen A. Johnson
Johnson Computer Consulting
MCP W2K
glen@johnsoncomputers.us

Want to get great answers to your Tek-Tips questions? Have a look at FAQ219-2884
"If I have made any valuable discoveries, it has been owing more to patient attention than to any other talent."
Sir Isaac Newton (1642-1727)
 
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