We have OTM 2.1 and we need to pull the station information from the pbx into the otm and overwrite the info in otm station information and cpnd database.
Another way to do it is to do a global update, change sync status on all stations/CPND names to NEW and then delete them all from the OTM database, then do a station retrieve.
Sometimes if changes are done by the tty terminal, a retrieve will not overwrite the existing database.
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