OTM CDR Collection

[celledge]

I use OTM to collect CDR data. I have had several occasions now where the Data Buffering and Access application has stopped unexpectedly and I have lost data. I have buffering enabled, but each time when I restart the application I only get data from that point forward. Shouldn't the TTY port dump some history? Or, is the PBX seeing the port connected and sending the data to nowhere? As you can imagine, each time I have found this it has been due to a requests for data. Unfortunately, each time I have missed the data needed.

Would I have better luck with Procomm dumping to a file?

Thanks!

 

[mluckie1]

Are you using the DBA for CDR information? If so in LD 117 you can check the buffer status and if the link is lost the system will buffer the data until the link is restored.

 

[celledge]

Yes. But I think the problem is that the link never drops, but rather DBA crashes. I think the switch continues to send data because the link is up, but there is nothing capturing and writing it to disk.

 

[mluckie1]

In LD 117 you cans STAT BUF it will tell you the buffer status. When you start the DBA do you get the IOD370? This is to tell you that the buffer is connected. The IOD365 says that the IP connection is lost but that the switch is buffering the data.

 

[celledge]

In LD 117 the buffer is enabled. BUT, I left out an important piece. I am collecting over a TTY port, not IP. It sounds like if I switch to IP it should help my situation. I will look through the board and see what I can find to help in this. The reason I used TTY to start with is because I was having problems getting it to work over IP.

 

[celledge]

Ok, maybe this is a crazy question but.. I stopped my serial buffering and set up a new network session. I received the following:

IOD370 172.16.1.55

IOD370 172.16.1.55

And in DBA I received:

Live session started at 11/06/05 09:43:46

0 CDR(s) per minute since 11/06/05 09:43:45.

0 Traffic sample(s) received.
(No new Traffic data collected since 11/06/05 09:43:45.)

I assume it is working. Will the data be stored in the standard detail1.img file? You can't pick the file unless you use serial.

 

[mluckie1]

Yes. You now have to set up the TBS to collect the data from that file, then Price it. Schedule it for daily, or more often depending on disk space. The traffic portion would be set up in traffic to do the same thing.