OTM 8000401a Error 1

[rodolfopereira]

When i try to log in in a OTM Server using a Terminal Server Connection with the server, the OTM give me the follow error Can´t Create OTMAuthentication Instance Authentication: 800401a...But if i log in directly on the Server i can log in without problems.....

 

[Jephph]

Although Nortel does not support the method that you are using (OTM client will function normally and is the supported method), I did find the following "fix" from the Nortel Knowledge Base regarding the error that you are reporting:

1) Reboot the PC and log in using the local admin account. Do not attempt to log into Communication Server 1000 Telephony Manager.

2) Start --> Programs --> Administrative Tools --> Component Services

3) From Component Services expand the following folders --> Computers --> My Computer --> COM+ Applications

4) Right-click and select properties of the OTM Application.

5) Select the Identity tab. Change the radio button from Interactive user to This User. Use the browse button to locate the Local Administrators account and select it. Input and confirm the password. Apply. Okay. Log into Communication Server 1000 Telephony Manager.