I am setting up a simple auto-attendant with 2 options. The first option will direct callers to one of 2 people. They want callers to roll to first available person. I would like to set this up some other way besides making them a hunt group (don't want to make them log in/out all day), but don't want the call to always go to the same person first. Do not have vectoring, Definity G3rV9. Are there any other options? Thanks.
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Options to Hunt Group for 2 people 1
- Thread starter applepie
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You should be able to set them up as a standard hunt group, as either a DDC or UCD. DDC (Direct Department Calling) hunts in a linear fashion, always starting at the top of the list and working it's way down. UCD (Uniform Call Distribution) works on the priciple of 'least used' so that calls are evenly distributed across all members in the list.
In either case, you do not need to set up any vectoring, login/logout, etc. as you are not using any BCS features.
Your other options might be a TEG (Terminating Extension Group), all extensions ring at the same time...
Coverage Path (with Time of Day Routeing, if activated).
Bridged appearances of phantom extension.
Hope some of these suggestion help.
Franke
In either case, you do not need to set up any vectoring, login/logout, etc. as you are not using any BCS features.
Your other options might be a TEG (Terminating Extension Group), all extensions ring at the same time...
Coverage Path (with Time of Day Routeing, if activated).
Bridged appearances of phantom extension.
Hope some of these suggestion help.
Franke
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