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option 11 zero out to offsite

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stefanog65

IS-IT--Management
Jul 29, 2002
145
US
I have an opt 11 and i need to provide zero function on the meridian mail to send the operator calls to another location in another city.

any help please
 
two things to look at.. the rpl's in mail and the ncos/tgar of the acd agents.. (mail channels) if your calling from external to external then add cfxa to cls and use cdb opt cff..



john poole
bellsouth business
columbia,sc
 
work around and comments:

what is the 0 out now? out that dn, leaving it vacant. put it back in an a maxp 1 acd ncfw to the off prem dn.,.

new
acd
0
maxp 1
ncfw 9xxx xzxx

that may work.. if not prt one of the mail acd sets.. match ncos and tgar to a test phone, try the call.. add cfxa and fna and forward that phone to 9 plus.. call it from internal, then external

a few of those steps will help you decide if the block in a system param, station param or mail.. do some testing and if you get blocked let us know the test results

john poole
bellsouth business
columbia,sc
 
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