I have a remote user who recently moved, and when he moved he got DSL with a new ISP. For some reason, his session is getting dropped a lot - and he gets the "Network problems are preventing communication blah blah" and the countdown timer to try to reconect. He does not have this problem anywhere else, so I can surmise it is his ISP.
My question is are there any settings or adjustments that can be made on the server end to possibly compensate a little bit for the latency and not drop his connection so much? The user works from home mostly, but doesn't have a choice for another broadband provider (something to do with the apartment complex he is in). I had him talk to his ISP and obviously they are pointing the finger at Citrix.
I have to at least see if there is a way to help him on the server side so I can say I tried. Obviously, no other remote users are having this problem. Our remote users use the nfuse 1.7 web client to connect.
My question is are there any settings or adjustments that can be made on the server end to possibly compensate a little bit for the latency and not drop his connection so much? The user works from home mostly, but doesn't have a choice for another broadband provider (something to do with the apartment complex he is in). I had him talk to his ISP and obviously they are pointing the finger at Citrix.
I have to at least see if there is a way to help him on the server side so I can say I tried. Obviously, no other remote users are having this problem. Our remote users use the nfuse 1.7 web client to connect.