Opt 11 Dial 9 1

[jasidija]

Any way, on a digital set, to configure it so that when you pick up the handset, the prime key is automatically on an external trunk (so you don't have to dial '9')?

 

[johnpoole]

couple of ways, one is pretranslation, translate all the keys on the default table to match the digit, 1 sends 1 thru 0 sending 0.. then on the sec table, translate all the keys 9 plus the actual.. so 4 sends 94 etc.. little complex.. another way is to make key 0 hot d 1 9, or hot d 4 xxxx (acod) depending on your trunk type and other software one of those will work

john poole
bellsouth business
columbia,sc

 

[jasidija]

Thanks JohnPoole...
I ruled out Hot Dial because I didn't think a feature key could be used on key 0. (Stupid, stupid! Never assume! ) So after ruling out the offer of manipulating the tables (I assume this would affect the whole system?), I tried programming key 0 as a hot d key.

I did have a couple of back-lines on the phone, with the LPK set to 4, and found that if I didn't change the LPK to 0, when I picked up the handset it would skip over key 0 and grab dial tone from the SCR on key 1.
So I changed the LPK to 0, and this forced it to pick up key 0 and dial 9.

I hate requests like this - how hard is it to just press 9?
Now I have to deal with caller id issues - the phone company was only sending NPA-NXX, expecting the remaining 4 digits from my PBX. With no DN defined on the key, callers only see the NPA-NXX.

Anyway, the initial request appears to be feasible... thanks for the tip!