Opinions and/or Comments on Avaya's eCAS

[TeleBOYWONDER]

Can some of you who have experience with the call acccounting system let me know anything unsual or buggy about this product. We are thinking about employing it for about 5000 users over 4-6 sites.

What have been your experiences good for bad?

Thanks in advance!!!

 

[mikeydidit]

I can not tell you about this product. I can tell you that we experienced a lot of problems with CAS and CAS Plus, so we went with another brand. We bought Microcall for our system. After 4 months of evaluating different systems, Microcall had the most bangs for the buck and their technical support is second to none. I would highly recommend you look at this product before buying the Avaya call accounting system.

Mike Jones
LSUHSC

 

[orypecos]

Another item to consider as far as buying any equipment is how long the vendor is going to provide support. U can go to support.avaya.com and therein is listed the end of sale and end of support(if currently known). The industry trend is to provide support for systems for less and less years after sale. If u are like most buyers that replace your equipment every 5 years or so, then that is not a problem, but if u plan to keep your equipment for 10 or 20 years then the industry trend it not to support u for that long. Different vendors have different time periods so that is something that I would look into before buying and telecommunications equipment.

Da-vi'do

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.

 

[ezncool]

If you are going to use it on that large of a scale, then you may want to take a look at verasmart instead of ecas. verasmart is ecas on steriods. However, I would like to let you know that my experience with their technical support (although knowledgeable) is not one I would recommend. I have not had a good experience with their wait time, call handling and return calls.

 

[orypecos]

ezncool (IS/IT--Manageme) post brings up another point in the telephone support. Try calling into their call center on Monday morning and see how long it takes for them to answer and the attitude of the agents.

 

[nohuhu]

TeleBOYWONDER,

if i were you, i'd buy barsum. lots of our clients did, and most of them are happy. great software written by russian programmers, and all the world knows our programmers are the best.

http://www.reksoft.ru,

you can also try it out as a demo.

 

[Toni269]

I have eCAS, single site, 600 ports and I love it.

eCAS is great because it's Web-based and you can log in from anywhere inside the company with Internet access or from home through your VPN.

I gave logins to supervisors and they look up their own records now. I setup re-occuring reports to run automatically. Makes my life a lot easier - automated reports and my customers self-service.

The other product - eCAS on steroids sounds fantastic. One thing to remember, the CAS system that you choose can only report on data it receives from your switch - if they offer a fancy feature, make sure someone at Avaya can verify that that data is output from the switch.

 

[TeleBOYWONDER]

Thanks for all your input!
I think the decision is made and we are going with eCAS.
Fortunately I don't "own" it as the accounting department will.

On another note can someone tell me why, oh why are...
TOMATOES SKYROCKETING like it's OIL!!! :_)