Opinion on VOIP phones 1

[mattb025]

We are a call center of roughly 300 people. Preparing to go VOIP.

Other than the 2050 softphone, and 2004. Is there any opinion on other Nortel IP phones one would recommend for IP ACD agents?

 

[gwebster]

http://www.nortel.com/ip1150E

 

[allenmac]

I'm with gwebster. Definately go with the 1150E's.

 

[GHTROUT]

That link didn't go anywhere for me, but this lengthy one does:

http://products.nortel.com/go/produ...egId=0&catId=-9789&prod_id=59300&locale=en-US

What is the correct abbreviated URL?

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[gwebster]

The shortcut URLs seem flakey (works at one time for me at not the next). Try

http://www.nortel.com/ipphones

and then follow the link for IP Phone 1150E.

 

[mattb025]

Well it looks like the 1150E is the phone of choice.

I know orginaly I asked for the 2050 to be excluded, but does anyone run these for call center agents on a mass scale?

 

[Avaya911PLM]

http://nortel.com/ipphones

works. I'll let Gord know the other one doesn't resolve/forward.

I think the web team was cleaning up the aliases the other week, maybe they scrubbed too hard! ;-)


--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

Check out this month's E911 Talk podcast at Nortel E911 Talk Podcast

 

[Tman45]

DO NOT GET THE i2004s as those are phasing out ... definitely stick with the 1100 series. Plus the 1100 series will do Gigabit to the desktop when you upgrade your switches down the road.

 

[allenmac]

The 2050's are a good fit if your agent's are working from home and have a broadband Internet connection, but the sound quality will most likely fluctuate, as there is no way to guarantee QoS on the Internet link.