Operator cannont tell if it is internal or external ringing

[nfcphoneman]

We have a customer that we recently moved a MICS and upgraded to 7.0XC with a PRI for incoming lines.

The operator complains that she cannot always tell if the call is internal or external. All calls ring in on intercom keys and then go to SWCA keys after the call is answered.

Since I have not been able to duplicate this problem, does anyone have any suggestions? Could this simply be someone calling from a number with CID block so the display doesn't show anything?

Thanks!

 

[serviceboy]

duplicate problem...end users lie

"There are those who would make you believe there are no choices left.That they have the last word and its final.To those who try the world is wide open choices many.To those who dont only death awaits you.

 

[endlesswinter]

ask what the display says when call is coming in.

 

[Bob3470]

Why cant you put 2 0r 3 buttons for that target line to appear and ring on her set instead of comming in on the IC