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Opening Word documents, "Outlook is retrieving data ..."pop u

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myncle

Technical User
Dec 1, 2003
6
JP
Hi

Some of my acquaintances have ploblem with (perhaps) ExchangeServer, Outlook.
When they opened some Word documents on client PCs, message below pops up.

"Outlook is retrieving data from the Microsoft Exchange
Server "(server name)". You can cancel the request or minimize this message to the Windows taskbar until Outlook closes the message automatically." (in Japanese)

At the time this message appeared, the ExchangeServer was powered-off for maintenance. So it's natural that the message pop up if they were using Outlook on their client PC.

But the users who saw this message didn't use Outlook at the time on their client PCs.
(They knew the ExchangeServer wasn't available that day.)

I asked them, "Didn't you really use Outlook at the time?"
The answer was "No."

Client PC
OS:WindowsXP sp1 , OfficeXP (Outlook2002 , Word2002)

We thought and imagined the reasons as below:
* The message above is related to Outlook & ExchangeServer.
* Word2002 may use some of the modules on Outlook2002.
* The documents might be in PublicFolder in the past.
* There might some events.(I didn't check the event log yet.)

I couldn't find any solutions about this phenomenom on the web so far.

Thanks a lot for your help.
Myncle in Tokyo
 
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