I know that not everyone in this group can accomplish this, but I still think it is a great suggestion. Our company payed for an Avaya Software Specialist to come into our office and give us a 'day of training'. The best part was, the SS showed us how to use the Manuals on CD to hunt down and figure out problems. Especially what those pesky error codes and results mean in the error log or when you run a test on a station, board, trunk, etc. The rest of the day was answering our questions and showing us in the PBX how to accomplish certain tasks.
We bought this when Avaya was running their 'special' on tech time. So, rather than being the normal $180/hour, we only had to pay $130/hour.
It was well worth it, and if Avaya ever runs that special again, I would highly recommend trying such a training day. It is well worth the money if you have more than one Telecomm technician in your company. We have four techs here, so you can see the cost savings.
We bought this when Avaya was running their 'special' on tech time. So, rather than being the normal $180/hour, we only had to pay $130/hour.
It was well worth it, and if Avaya ever runs that special again, I would highly recommend trying such a training day. It is well worth the money if you have more than one Telecomm technician in your company. We have four techs here, so you can see the cost savings.