OneX Mobile Iphone doesnt work/Android does

[nicka29]

Hi

IPO 8.1
UCM Module

Does the Iphone use different ports than the Android??

Regards

Nick

 

[tlpeter]

Android uses TLS by default while the iPhone uses TCP by default (it cannot do TLS)
So yes a different port as TLS uses 5061 and TCP/UDP uses 5060.


BAZINGA!

I'm not insane, my mother had me tested!

 

[jayjr1105]

Sounds like the softphone situation. Works for PC but not for Mac. Not sure if it's the TLS/TCP issue though.

 

[Okkie26]

Make sure you set the XMPP address at the FQDN. NOT 127.0.0.1 or IP Address of the UC module.

 

[shardian]

TLS/TCP won't be the issue here. SIP is only for 9.0+ as the 'voice' component wasn't available back on 8.1

On a couple particular builds, I found that using an IP address instead of a FQDN would stop the app working on iOS. Android devices worked fine. Also, IP address worked fine if only connecting from a local network, but as soon as I moved it to the public IP, it would fail.

 

[tlpeter]

Shardian is spot on
No voice so 506x does not matter.
Then the only thnig left is indeed FQDN or IP address.


BAZINGA!

I'm not insane, my mother had me tested!

 

[ecbalaro]

i recently installed one-x mobile to iphone and android and it works fine. our difference is my IPO and UCM is in release 9.0..

my FQDN is the IP address of my UCM.
i used TCP.

 

[Okkie26]

Setting the IP Address as the FQDN wont work with an I-Phone..

 

[ecbalaro]

what should i put in FQDN?

our client recently reported that IPhone's status is available but they cannot make and receive calls. we had this worked about 2 weeks ago. do you think it's because of the FQDN?

 

[ecbalaro]

any update on this please?

 

[Okkie26]

You have to put the FQDN of the UC module. This should be reachable, so you have to setuo a DNS that redirect the FQDN to the IP address of the UCM.

 

[tlpeter]

New Post ecbalaro (TechnicalUser)
11 Apr 14 2:40
any update on this please?

We are not your supportdesk so you better call your supportdesk


BAZINGA!

I'm not insane, my mother had me tested!

 

[FTcom]

if you want to have acces from external than something that you can resolve from external
try to take a look on iphone logs, i had a similar problem, in my case iphone cold not resolve IPO FQDN