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One X Mobile failed to retrieve XMPP account

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Johnhyde

Technical User
Oct 15, 2013
223
GB
Hi

Today for some reason my one x mobile on iphone and android stopped working, with the error
could not connect to server:
failed to retrieve XMPP account info from xxx.xxx.xxx.xxx, invalid user credentials.

The user name and password fine as I can access one x portal using the same details and outlook plugin.

The onex mobile is being used internal only therefore no firewall involved.

Have rebooted the one x and ip office many times but still not working.

Any ideas?
 
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