One-X Call Assistant Missing Logs 1

[kflounders]

When I open my own One-X portal in Firefox everything shows up perfectly. If I double click on the Call Assistant (Version: 7.0.14.52) the One-X window pops up, but the info in call logs, VM, and the active window do not populate. I am guessing that I have ports blocked on my desktop firewall, but wanted to know if anyone had an easy fix.

Kevin Flounders

http://www.comstar-usa.com

 

[tlpeter]

What is your default browser?
The client uses the default browser and i guess you have IE9 as default browser.


BAZINGA!

I'm not insane, my mother had me tested!

 

[kflounders]

Thanks, I checked that, it is Firefox.

Kevin Flounders

http://www.comstar-usa.com

 

[tlpeter]

Which version?


BAZINGA!

I'm not insane, my mother had me tested!

 

[kflounders]

Its at 5.0, but it works when I browse to the inyama address, just not through the Assistant.

Kevin Flounders

http://www.comstar-usa.com

 

[tlpeter]

I mean Firefox
But i really think it does not use Firefox with the call assistant.
Is IE still installed?


BAZINGA!

I'm not insane, my mother had me tested!

 

[kflounders]

I know, Firefox is at 5.0. IE is still installed, I will try to downgrade it.

Kevin Flounders

http://www.comstar-usa.com

 

[tlpeter]

You will need to.
Firefox 4 is not even supported yet so that could be the cause.


BAZINGA!

I'm not insane, my mother had me tested!

 

[kflounders]

Just a heads up, it was infact the IE9 that was the issue. Even though my default browser is Firefox it reverted to IR9. I downgraded to 8 and it works great.

Kevin Flounders

http://www.comstar-usa.com

 

[Bas1234]

You can try to use SHIFT + F12 and the try to change the browser settings to IE8

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It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
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