Old Delegates Still Appear

[damanith1]

Hello,
We have a situation where an assistant had Delegate rights for a number of users. The assistant has left and we have removed the delegate permissions from each users Outlook as well as double checking AD. However, users still get email kickbacks stating
"The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
<Our.Mail.server #5.1.1>"

Where can we check to get rid of these entries. I seem to remember some ldap tool that you could use to clean up AD but that was in 2000.

 

[DanMIS]

I had the same problem. You are supposed to delete people from being delegates BEFORE you delete their AD account, but sometimes that doesn't happen.

In my case, I knew which user caused the NDR to be sent. We checked that they had no rules in their mailbox (export them if they do have rules), then started outlook with the command line switch /cleanrules. That fixed our problem.

You can also write a script to return all accounts with delegates, but I don't recall how. You search for delegatesBL and publicdelegates in AD, if I remember correctly. I'll see if I can find the script.

Here is the reply from MS when I opened a similar case:

Issue
=====
Members are getting NDR from One user whose AD account was deleted

Resolution
============

This user must have been a delegate to many users and was not removed from managers’ Outlook before her AD account was disabled. Here are steps we tried :
1. On the Tools menu, click Options.
2. Click the Delegates tab.
3. Click the delegate that you want to remove, and then click Remove.
4. Click OK to close the Options dialog box.
Note After the delegate has been removed from Outlook 2003, the delegate's rule is removed. Then, the delegate can be removed from Active Directory.
>>But we could not find her listed as a delegate, therefore applied the steps below :
1. Checked if the user had any rules, none present
2. Ran Outlook /cleanrules
We were then able to send meetings to only the manager without getting any NDR from the delegate and no emails were sent to the delegate’s mailbox.

The detailed information of this behavior is given in the Knowledge Bas article :

Members of your organization may receive a non-delivery report if your delegate’s mailbox object is removed from Active Directory before you can remove the delegate in Outlook 2003

http://support.microsoft.com//kb/909638

CCA Citrix 4.0
MCSA: Messaging 2003
293 - passed

 

[damanith1]

That seems to have done it. Thanks for the quick reply. You know after we did this I recalled having a list of outlook switches. Lo and behold I find the file with all available outlook switches.