Help! I had a serious virus infection on my server (some bobo shut down Norton!) and was forced to format the disks and completely reinstall NT4 Option Pack 4 and SP6 and Exchange Server 5.5 SP4.
The system had been working perfectly for almost 3 years with happy users and customers. The customers use Outlook Express to get their mail off my server. After the reinstallation (which went clean as a whistle, imagine!), everything works perfectly except for the offsite Outlook users. They get a message that says they can't connect to the server.
I have checked and rechecked all usernames, properties, permissions, box configurations etc. and it all looks good. The boxes can be opened up in my administration machine and I can send and receive mails to and from anywhere. The problem is that the boxholder can not access his/her mail via the internet. We are going nuts trying to find the problem and fix it, but the user patience is just about at an end.
The standard "resolution" offered is to "check with your system administrator to verify the configuration" but where does the system administrator go? Tek-Tips, of course!
I have Googled the thing to death, I have looked in all FAQ's, forums, MS Technet etc. and I cannot find the answer. I am getting quite desperate. Anybody out there know what I should do? Please e-mail me at tomspano@guateonline.com with any ideas. Thanks
The system had been working perfectly for almost 3 years with happy users and customers. The customers use Outlook Express to get their mail off my server. After the reinstallation (which went clean as a whistle, imagine!), everything works perfectly except for the offsite Outlook users. They get a message that says they can't connect to the server.
I have checked and rechecked all usernames, properties, permissions, box configurations etc. and it all looks good. The boxes can be opened up in my administration machine and I can send and receive mails to and from anywhere. The problem is that the boxholder can not access his/her mail via the internet. We are going nuts trying to find the problem and fix it, but the user patience is just about at an end.
The standard "resolution" offered is to "check with your system administrator to verify the configuration" but where does the system administrator go? Tek-Tips, of course!
I have Googled the thing to death, I have looked in all FAQ's, forums, MS Technet etc. and I cannot find the answer. I am getting quite desperate. Anybody out there know what I should do? Please e-mail me at tomspano@guateonline.com with any ideas. Thanks