Off-premise forward

[wspence]

MICS 4.1 with PRI, can a hunt group member be alerted off-premise throug redirect?

My scenario, one user of a broadcast hunt group wants his extension redirected to his house when the hunt group is called. I have the redirect working, wanting to verbally tell the customer it can happen before I go out and try building this new hunt group. Maybe a better way without Call pilot and call center?

 

[wspence]

So further reading I see hunt groups do not follow call forward settings of a member.
How about this, Answer DN on 4 sets, one of the set 4 is off-premise forwarded. Will it ring the 3 local answer dn sets as well as to the forwarded number the 4th set has programmed?

 

[Crowtalks]

1st step is to make sure whichever extension is to be forwarded off-switch has ALLOW REDIRECT enabled.

Since it seems you want a few sets to ring at the same time, maybe build a ring group.

The issue I see, is the set destined to forward off switch will answer the call whenever it's forward is activated, whether immediate or delay, thus killing the ability to transfer the call back on switch to another DN.

Jim

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE
Mitel 3300 4.2 basic & advanced, 5000 4.0

 

[hawks]

If his phone is set to forward then the other 3 will not ring.