Off Premise Forward and Call Screening

[whender]

I have a customer using AA for answer all calls. Callers enter extension of desired person, call screening turned on, and call comes in ok. I place an external call fwd on telephone using dest and route. When I called in to test forward it did not work. After looking around several minutes I noticed the call was coming from ext. 260. Voice mail is 228. Once I looked at the voice mail and turned off call screening for the extension. Everything worked. Prior to this the test call with the set fwded went direct to voice mail. I had set call fwd no answer and busy to none. Originally, call fwd no ans to vm. Is this something I did not know before, often too various to mention though, or is this how it works. No call screening on set to be fwded?

Tks Wayne

 

[curlycord]

You cannot have the option to accept or deny the call since you are forwarding to a non system phone and why it would not be supported.


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curlycord

http://www.curlycord.com

 

[jerryreeve]

If you have a NAM with 4.0 voicemail or better you can let the customers use outbound transfer (dangerous because of hackers but it can get the job done) to allow the caller to dial a 7 and be transferred out to a pre-programmed telephone.

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Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
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JerryReeve
Telecommunication Technology Services