ODBC feed to IVR

[stefnz]

We are wanting to get the Expected Wait Time figure passwed to a Nortel IVR for a project we are working on.

Does the ODBC connectitivy allow you to pull out specific figures like this?

If so how do we go about doing it.

Thanks

 

[europe]

What you want to do, have the IVR tell the EWT to the caller, then use the CONVERSE command Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[stefnz]

No we will be asking customers questions about what they want to buy over the phone and when we have that information before passing the call back to the ACD we wnat to know what the hold time is, if it is long we will keep them in the IVR and either ask more questions or play them marketing messages. If the hold time is low then pass them through

 

[dmouge]

Hi,

used two IVR application and make two transfer to the IVR in the routing.

First application will be ask the question and second application will make the necessary with the EWT ....

David