Octel/Audix Key Mapping

[AvayaNovice]

Hi,

I've got a problem. I'm trying to figure out on our Audix and our Octel VM systems how to change the key mapping.

Someone before changed the key mapping so that 9 and # on Octel prompt for password to get access to VM box.

How can I change # back to the command to bypass a user's vocemail greeting and go straight to leaving a voicemail?

I can't seem to find where these commands are in either audix or octel.

Thanks

 

[Bobg1]

On your definty, check the feature access codes.
You may also have to check that whatever you want to change
is within the scope of your dialplan.

 

[AvayaNovice]

Key mapping for voicemail is controlled by the Definity???

 

[Bobg1]

I misread your post, Sorry.
So is the problem with the octel or the audix?

 

[AvayaNovice]

Let's stick with Audix first.

Octel is second problem.

Audix key mapping is my first problem. Somehow # was enabled to enter password instead of bypass greeting.

I'm just curious how you see what keys are mapped to what functions within audix, and how you change them.