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Octel 350 Transfer
- Thread starter HmmG3
- Start date
Do you know if the mailboxes have the extended absence greeting on? If it is it will send it right to the MB and not the EXT
That or do they have a different ext number in the ext field that does not match the mailbox?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
That or do they have a different ext number in the ext field that does not match the mailbox?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #3
I've confirmed that the mailboxes I've been dialing don't have an extended absence greeting or different extensions. No aliases either. Very odd since it's a type 32 mailbox I'm calling. I even created a temporary type 32 and it did the same thing, so it appears to be a system wide issue.
can you post a screen shot of the type 30 and 32 as well as one for a user that does not work?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Also menu 1 1.
Has this always done this or is it new
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Has this always done this or is it new
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #6
Here's the main auto attendant we use:
Number: 29000 Mailbox Type: 32 - Caller's Menu + Ext.
Mailbox Number: 29000
Mailbox Name: 1AUTO ATTENDANT Community No.:
Department: Express Address:
Mailbox Mgr. Extension: Alias Address:
Attendant Destination: Group ID:
Calling Group: 0 Attendant Schedule:
* Key Definition: 0 - Exit After Hours Mailbox:
* Key Mailbox Number: Check For Matching Mailbox Number: Y
# Key Definition: 0 - Subscrib. Access Mailbox VPMOD ID: SUN01
Type of Caller Input: 1 - Enter Number
Busy/Ring-no-answer Options: N
Transfer Supervision: N
Mailbox Lang.: 1 - American Eng (Mar)
New Temporary Password:
General Fax Message Mailbox:
And here's a user's mailbox:
Number: 41209 Mailbox Type: 0 - Voice Messaging
Mailbox Number: 41209 Application Mailbox:
Mailbox Name: LAST,FIRST Community No.: Group ID:
Department: Express Address:
Subscriber's Extension: 41209 Alias Address:
Attendant Destination: Extension Mailbox:
Calling Group: 0 Attendant Schedule:
Class of Service: 2 After Hours Mailbox:
Outcalling Auth. Code: Forwarding Destination Node:
Outcall Phone No.: Forwarding Dest. Mailbox:
Pager Type: 0 - No Paging Int. Link Number: 91
Caller Prompting: 2 - Limited Tel. Ans. Language 1: 1 2: 3:
Message Waiting Allowed: Y EMAIL Access: 0 - None
Mailbox Lang.: 1 - American Eng (Mar) Mailbox VPMOD ID: SUN01
New Temporary Password: Fax Cover Sheet Type: 0 - None
Unheard Message Reminder: N
Number: 29000 Mailbox Type: 32 - Caller's Menu + Ext.
Mailbox Number: 29000
Mailbox Name: 1AUTO ATTENDANT Community No.:
Department: Express Address:
Mailbox Mgr. Extension: Alias Address:
Attendant Destination: Group ID:
Calling Group: 0 Attendant Schedule:
* Key Definition: 0 - Exit After Hours Mailbox:
* Key Mailbox Number: Check For Matching Mailbox Number: Y
# Key Definition: 0 - Subscrib. Access Mailbox VPMOD ID: SUN01
Type of Caller Input: 1 - Enter Number
Busy/Ring-no-answer Options: N
Transfer Supervision: N
Mailbox Lang.: 1 - American Eng (Mar)
New Temporary Password:
General Fax Message Mailbox:
And here's a user's mailbox:
Number: 41209 Mailbox Type: 0 - Voice Messaging
Mailbox Number: 41209 Application Mailbox:
Mailbox Name: LAST,FIRST Community No.: Group ID:
Department: Express Address:
Subscriber's Extension: 41209 Alias Address:
Attendant Destination: Extension Mailbox:
Calling Group: 0 Attendant Schedule:
Class of Service: 2 After Hours Mailbox:
Outcalling Auth. Code: Forwarding Destination Node:
Outcall Phone No.: Forwarding Dest. Mailbox:
Pager Type: 0 - No Paging Int. Link Number: 91
Caller Prompting: 2 - Limited Tel. Ans. Language 1: 1 2: 3:
Message Waiting Allowed: Y EMAIL Access: 0 - None
Mailbox Lang.: 1 - American Eng (Mar) Mailbox VPMOD ID: SUN01
New Temporary Password: Fax Cover Sheet Type: 0 - None
Unheard Message Reminder: N
- Thread starter
- #7
Here's Menu 1.1 with the system info removed:
Number of Rings for Local and Long Distance Calls (Used for Outcalls): 6
ACP Used for Integration: Y
Type of PBX or Centrex VPMOD is on: 3 - 1A ESS/SMDI, Full Duplex
Number of Digits in Extension (Used for Outcalling and ECP): 7
Number of Digits in Extension (Used for Message Waiting): 5
Number of Rings for On-PBX Calls (Used for Outcalling): 3
Number of Rings for On-PBX Calls (Used for ECP): 10
Sender ID Used for Telephone Answering Messages: 2 - Calling Party, if Known
Saved Messages - Keep Date/Time Stamp of When the Message was Received: Y
Block Messages to Uninitialized Mailboxes (Y/N): N
ANI Used for Integration: Y
I'm pretty sure it worked properly at one point. It was just brought to our attention, but the system has been in service for over 10+ years.
Number of Rings for Local and Long Distance Calls (Used for Outcalls): 6
ACP Used for Integration: Y
Type of PBX or Centrex VPMOD is on: 3 - 1A ESS/SMDI, Full Duplex
Number of Digits in Extension (Used for Outcalling and ECP): 7
Number of Digits in Extension (Used for Message Waiting): 5
Number of Rings for On-PBX Calls (Used for Outcalling): 3
Number of Rings for On-PBX Calls (Used for ECP): 10
Sender ID Used for Telephone Answering Messages: 2 - Calling Party, if Known
Saved Messages - Keep Date/Time Stamp of When the Message was Received: Y
Block Messages to Uninitialized Mailboxes (Y/N): N
ANI Used for Integration: Y
I'm pretty sure it worked properly at one point. It was just brought to our attention, but the system has been in service for over 10+ years.
Well i think i see the problem. The number of digits for ECP is set to 7 and the ext numbers are 5 digit. The system is defaulting to the mailbox as it is looking for 7 and not 5 for ext transfers
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #9
- Status
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