2616, cls is sup, have it in one of the normal queues, when I try to program observe (key 08 OBV) it asks for speed call list number - this is using OTM to do the programming. I've also tried it in ld 11, that does not work either, I get SCH1462, which does not exist as an error code. I saw another thread with the same problem, they said make cls OUSA. tried that and it didn't work. All of my other supervisor sets have observe keys and it never asks for the speed dial info. Is there a limit on how many supervisor sets you can have? Right now I have more supervisor sets than queues...thanks in advance
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Observe key will not progran on Supervisor ACD set
- Thread starter NitaDrink
- Start date
EddieDuece
IS-IT--Management
NitaDrink, Hopefully you are outing the set and rebuilding it with the needed changes. If you are making easy changes, or changes at all to the set, you will NEED A DRINK!
- Thread starter
- #5
ok, I outed the phone and rebuilt, and got the same error message...here is the printout. I try to put obv on key 8.
TN 20 0 12 14
SPWD
DATE
PAGE
DES
DES 020012
TN 020 0 12 14
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 6789
TGAR 2
LDN NO
NCOS 2
SGRP 0
RNPG 0
SCI 0
SSU 0001
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPD BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
OUSD OBPD
CPND_LANG ENG
RCO 1
HUNT 6789
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 4561 0 7107
SPV
01 SCR 4119 0 MARP
02 NRD
03 MSB
04 DWC 4561
05 MWK 6789
06 TRN
07
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15
DATE 9 MAR 2007
TN 20 0 12 14
SPWD
DATE
PAGE
DES
DES 020012
TN 020 0 12 14
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 6789
TGAR 2
LDN NO
NCOS 2
SGRP 0
RNPG 0
SCI 0
SSU 0001
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPD BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
OUSD OBPD
CPND_LANG ENG
RCO 1
HUNT 6789
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 4561 0 7107
SPV
01 SCR 4119 0 MARP
02 NRD
03 MSB
04 DWC 4561
05 MWK 6789
06 TRN
07
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15
DATE 9 MAR 2007
bigindian65
Technical User
Restricted observe for supervisor
An SCL containing specific Position IDs is associated with the supervisor
position’s OBV key. The first 100 entries in the SCL associated with the OBV
key can be observed. If this level of security is not chosen, the supervisor need
not have any SCL associations with the OBV key. The SCL is configured
with the position IDs of agents that a particular supervisor or group of
supervisors can observe. This SCL is associated with the supervisor’s OBV
key.
Two Classes of Service (CLS) Observe using SCL Allowed (OUSA) and
Observe using SCL Denied (OUSD) have been added to LD 11. The response
OUSA is accepted only for supervisor sets. With CLS OUSA configured for
the supervisor telephone, the administrator must enter an SCL number while
configuring an OBV key.
A service error is output if the administrator attempts to
• configure SCL with CLS OUSD
• configure SCL with OUSA and an attempt is made to configure an OBV
key without SCL
With the OUSA Class of Service, a supervisor can observe only specified
agents within the same customer. With OUSD, a supervisor can observe any
agent in the same customer.
A Speed Call Controller key can be configured on one supervisor’s telephone
so that the SCL containing position IDs can be modified. This aids local
changes in the SCL; however, for security reasons, the telephone with this
capability should be located in a secure area to avoid unauthorized access.
An SCL containing specific Position IDs is associated with the supervisor
position’s OBV key. The first 100 entries in the SCL associated with the OBV
key can be observed. If this level of security is not chosen, the supervisor need
not have any SCL associations with the OBV key. The SCL is configured
with the position IDs of agents that a particular supervisor or group of
supervisors can observe. This SCL is associated with the supervisor’s OBV
key.
Two Classes of Service (CLS) Observe using SCL Allowed (OUSA) and
Observe using SCL Denied (OUSD) have been added to LD 11. The response
OUSA is accepted only for supervisor sets. With CLS OUSA configured for
the supervisor telephone, the administrator must enter an SCL number while
configuring an OBV key.
A service error is output if the administrator attempts to
• configure SCL with CLS OUSD
• configure SCL with OUSA and an attempt is made to configure an OBV
key without SCL
With the OUSA Class of Service, a supervisor can observe only specified
agents within the same customer. With OUSD, a supervisor can observe any
agent in the same customer.
A Speed Call Controller key can be configured on one supervisor’s telephone
so that the SCL containing position IDs can be modified. This aids local
changes in the SCL; however, for security reasons, the telephone with this
capability should be located in a secure area to avoid unauthorized access.
mikethephoneguy
Technical User
Is not key 08 on a 2616 set pre programmed as a program key?
EddieDuece
IS-IT--Management
Mike, your thinking of key 7 or 15.
- Thread starter
- #9
Well I did finally figure it out, when I looked at my print out, I realized it only had SPV under key 00, not in the class of service. So I then went to LD 11, put SPV in class, changed key 08 to OBV and did a sync with the PBX to OTM and it showed up on the set. Not sure why all that happened, but it's working now. thanks all!
- Status
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