Tyring to block ability to zero out of one NuPoint MB for a customer. I created a phantom w/MB that plays a greeting and hangs up. I set that phantom as the Attendant Extension for user's MB, but pressing zero took me to Primary Attendant. Set Attendant Extension as blank, but pressing zero took me to Primary Attendant. Removed FCOS to tranfer to attendant, but pressing zero took me to Primary Attendant. Is my goal possible?
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NuPoint MB Zero out
- Thread starter 619Tech
- Start date
You need to figure out why setting the personal attendant is not working. I've never seen this fail.
When I "Disable" I simple put the users extension in the Attendant field.
**********************************************
What's most important is that you realise ... There is no spoon.
When I "Disable" I simple put the users extension in the Attendant field.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #3
The customer had turned of FCOS 002, I turned it back on and the MB now XFRs to the mailboxes' programmed Attendant extension when pressing zero after greeting. The original issue is still present. After leaving a VM message in the MB, the caller hears "If you would like to leave another message, enter the mailbox number now, or press zero to reach the Attendant". This is what they want to disabled. Is that Possible?
Yes,
Check the highlighted items below on your system line group settings
[pre]NP Call Director Interface
Dial plan = [4,4,4,4,4,4,4,4,4]
Administrator mbox # = [9998]
General Greeting mbox # = []
Attendant mbox # = [9999]
Transfer Call Box # = [S+]
Wait Prompt = [Y]
[highlight #FCE94F]Caller multiple messages enabled = [Y][/highlight][highlight #FCE94F][/highlight]
KEY_0 for attendant transfer during greeting = [Y]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
Suppress Number = [N], Single Digit Access = [y]
Delay Before Answer = [50]
E-mail Transfer String = []
[highlight #FCE94F]Allow Dial an Extension for callers = [Y][/highlight], users = [Y]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality = [0], Message Quality = [0]
Pre-DN = [S+], Post-DN = [+], Connect = [], Serial = [S+]
Return = [S+], Return call reject = [++], Reorder Action = [0H]
PBX dial plan = [4,4,4,4,4,4,4,0,0]
Offsets = [0,0,0,0,0,0,0,0,0]
Deleted digits = [0,0,0,0,0,0,0,0,0]
Timeout for receipt of first DTMF digit (.1 seconds) = [0]
Greet/Name = [G], PBX console operation = [N]
Day operator = [0H], Night operator = [0H]
Attendant extension = [0H]
TDD - Dialtone detect time = [0]
TDD - Minimum Dialtone Detect Power = [0]
TDD - Play delay after DTMF detect = [0]
[/pre]
**********************************************
What's most important is that you realise ... There is no spoon.
Check the highlighted items below on your system line group settings
[pre]NP Call Director Interface
Dial plan = [4,4,4,4,4,4,4,4,4]
Administrator mbox # = [9998]
General Greeting mbox # = []
Attendant mbox # = [9999]
Transfer Call Box # = [S+]
Wait Prompt = [Y]
[highlight #FCE94F]Caller multiple messages enabled = [Y][/highlight][highlight #FCE94F][/highlight]
KEY_0 for attendant transfer during greeting = [Y]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
Suppress Number = [N], Single Digit Access = [y]
Delay Before Answer = [50]
E-mail Transfer String = []
[highlight #FCE94F]Allow Dial an Extension for callers = [Y][/highlight], users = [Y]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality = [0], Message Quality = [0]
Pre-DN = [S+], Post-DN = [+], Connect = [], Serial = [S+]
Return = [S+], Return call reject = [++], Reorder Action = [0H]
PBX dial plan = [4,4,4,4,4,4,4,0,0]
Offsets = [0,0,0,0,0,0,0,0,0]
Deleted digits = [0,0,0,0,0,0,0,0,0]
Timeout for receipt of first DTMF digit (.1 seconds) = [0]
Greet/Name = [G], PBX console operation = [N]
Day operator = [0H], Night operator = [0H]
Attendant extension = [0H]
TDD - Dialtone detect time = [0]
TDD - Minimum Dialtone Detect Power = [0]
TDD - Play delay after DTMF detect = [0]
[/pre]
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #5
Here is their config:
Application = [NUPOINT VOICE]
NP Call Director Interface
Dial plan = [4,4,4,4,5,4,v,4,v]
Administrator mbox # = [9998]
General Greeting mbox # = []
Attendant mbox # = [9999]
Transfer Call Box # = []
Wait Prompt = [Y]
[highlight #FCE94F]Caller multiple messages enabled = [Y][/highlight]
[highlight #EF2929]KEY_0 for attendant transfer during greeting = [Y][/highlight]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [5], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [Y], Match Threshold = [6], Exact = [Y]
Suppress Number = [N], Single Digit Access = [N]
Delay Before Answer = [50]
E-mail Transfer String = []
[highlight #FCE94F]Allow Dial an Extension for callers = [N], users = [N][/highlight]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality = [0], Message Quality = [0]
Attendant's extension = [0]
Pre DN or attendant xfer string = [S+]
It looks like the "Allow Dial an Extension" is already set to no. So if I disable "Caller multiple messages enabled", will that get rid of the "Zero to reach Attendant" as well? I also noticed the "KEY_0" but the existing option I hear is post greeting & msg, so not a factor?
Application = [NUPOINT VOICE]
NP Call Director Interface
Dial plan = [4,4,4,4,5,4,v,4,v]
Administrator mbox # = [9998]
General Greeting mbox # = []
Attendant mbox # = [9999]
Transfer Call Box # = []
Wait Prompt = [Y]
[highlight #FCE94F]Caller multiple messages enabled = [Y][/highlight]
[highlight #EF2929]KEY_0 for attendant transfer during greeting = [Y][/highlight]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [5], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [Y], Match Threshold = [6], Exact = [Y]
Suppress Number = [N], Single Digit Access = [N]
Delay Before Answer = [50]
E-mail Transfer String = []
[highlight #FCE94F]Allow Dial an Extension for callers = [N], users = [N][/highlight]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality = [0], Message Quality = [0]
Attendant's extension = [0]
Pre DN or attendant xfer string = [S+]
It looks like the "Allow Dial an Extension" is already set to no. So if I disable "Caller multiple messages enabled", will that get rid of the "Zero to reach Attendant" as well? I also noticed the "KEY_0" but the existing option I hear is post greeting & msg, so not a factor?
Disable the Caller multiple messages allowed
The Key Zero during greeting simply allows the caller to break out of the greeting. Key zero would still be allowed after greeting.
As this is a system line group item, it should remain as is.
**********************************************
What's most important is that you realise ... There is no spoon.
The Key Zero during greeting simply allows the caller to break out of the greeting. Key zero would still be allowed after greeting.
As this is a system line group item, it should remain as is.
**********************************************
What's most important is that you realise ... There is no spoon.
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