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Number of rings in Cover Path

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cshine

Technical User
Aug 13, 2002
33
US
I set up a coverage path that points to 2 Coverage Answer Groups and then voice
mail but find that even though I stipulated only 2 rings on this coverage path,
it is ringing 5 times before going to Point 1. I did a list trace so I could
see how many rings before it goes to Point 1 and it is 5.

I must be missing something so have come to you for your wisdom.

Thank you,

Candice

COVERAGE PATH

Coverage Path Number: 6
Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 2
All? n n
DND/SAC/Goto Cover? y y

COVERAGE POINTS

Terminate to Coverage Pts. with Bridged Appearances? n

Point1: c10 Point2: c12 Point3: h99
Point4: Point5: Point6:
 
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