ns500 sip to intercom hikvison DS-KD8003

[ctamir]

ns500 sip to intercom hikvison DS-KD8003

i configure sip account and cant call to intercom sip (busy tone) but from the intercom i can receive call to ns500 extention.

any one know?

thanks

 

[Ired]

Is Panasonic configured as a SIP-server and Hikvision - as a SIP-client?
Or maybe Panasonic is a client and Hikvision is a server?
Or maybe you have a peer-to-peer connection type (SIP-trunk without registration at Panasonic side)?

 

[obtsystems]

I had a look at the manual and it is a sip extension. What have you set on the server for register timer.

This is also a note on the manual
Configure the Dial settings:
Quick Press for Calling Center: Optional. This option is applied to a residential call center. When a guest presses the Dial button, the call will be received on iVMS-4200 client.
Note: In our scenario, do NOT check this option, or the incoming calls cannot reach the DS-KH6320 Indoor Station.

 

[ctamir]

it work on call to ns 500 + monitor.
i just cant call from panasonic extention to the intercom.

the sip ext timer on the ivms its on default (60)

tnx

 

[Ired]

So, Hikvison DS-KD8003 is an extension of Panasonic KX-NS500, right?

Then make sure that you have enough KX-NSM7xx Aktivation keys (for 3rd party sip-phones) and this extension is marked as "INS" in "Port property' settings of V-SIPEXT32 card of Panasonic PBX.

If everything is OK but still doesn't working, you should to make an IP-packet dump to analize the problem.

 

[obtsystems]

You will have to do a mirror port on the intercom or panasonic port to capture data packets in wireshark. Does the intercom have a pcap trace option?