Notes r6.5.1 hang when closing problem

[misfoster]

We upgraded from notes r5.011 to r6.5.1 on WIN2K FR2 about 2 weeks ago. With R6.5.1 intermittently when a citrix user closes the app it hangs causing a call to the help desk to reset the session. It's happening a lot as our typical user accidentally clicks the "X" throughout the day instead of minimizing. It seems if the user closes all the open databases there’s a better chance the app will close. Anyone have any ideas how to fix?

 

[Rokonso]

We had a simular problem with our lotus notes client on a farm with XPe FR2 and notes client 5.0.11.
At the end the problem was a error in the installation of the notes client. But we had found a workarround for the user in the time between error and solving the problem. We published a program called KILLNOTES.EXE for alle Lotus notes users.
When the client crashes the user can start the program witch closes al de ****.dll's that where linked with notes and running for that user on the server. The user was free to start the client again without having to telefoon the helpdesk to reset the session.

You can download the KILLNOTES.EXE from this URL:

http://www-10.lotus.com/ldd/sandbox.nsf/0/7b70d2411b8dec9688256acb005c433f

regards
Ronald Roos