Not allowed access to my CM or gateways

[bluerigsby]

We have a growing number of sites worldwide managed completely by a BP.
The BP is refusing to give us any kind of access to our systems, saying that Avaya would not allow it.
I believe this is a convienient excuse to prevent our accessing systems. So we continue to pay for the BP to supply us all the basic information I feel I should access freely. For instance i have to pay the BP for a station report, or capacity report.

Am I right. Or do Avaya discourage end users access to systems when a BP manages the network 100% ?

 

[sroush]

1. If your company owns the systems and if there is no contractual language that says that you will not access the systems, then access away. I'd bet that Avaya has no skin in this game.
Ask to see this policy in writing.

steve

 

[mrjedi]

You are being ripped off. I cant beleive all the BPs are saing that. We don't do it here in UK. In fact, we encourage our customer to access the system and make their own change. ( after some basic training ). I would dispute that with your BP.