Not able to program internal autodial

[Gabilini]

We have a Norstar key system (about 7 years old) and we were able to program buttons on the telephones for internal/external autodial. One of our users would like to change one of their autodials. The code is F * 2 (according to booklets and the template attached to phone). I am able to "program" tbe button by pressing F *3, but as soon as I press Feature and the * key to program autodial, it won't let me press either 1 or 2 for autodial. Is there anything I need to reset or do I need to have a vendor come out and take a look at it? The only thing it lets me do is press F * 7 (for display contrast of the phone).

 

[DTone]

You might want to see if you have set lock on the set.

 

[Serenitynow109]

What is the error message you receive??

 

[Gabilini]

There is no error message, it just locks up. As soon as I enter the * and plan on entering either a 1 or a 2, the dialpad will not let me enter it. I checked set lock and it is set to "no". This set is the attendant telephone. I tried it on another telephone, and got the same response.

 

[Serenitynow109]

How old is the software?

 

[Gabilini]

About 8years old. However, autodial has been programmed on these sets before because they are there today.

 

[aragon]

Feature*2 then enter DN number

 

[Gabilini]

I tried that too. It will not let me do anything after I press the * key. The number 7 (contrast) is the only entry I can make after the * key. Would it help if I powered the system down to reset it?

 

[FletcherP]

What series of phone are you trying to program button on ? How many buttons are programmed for line keys and Itcm keys ?
Are you able to button inquire set ?

 

[Gabilini]

It is a 7310 with the autodial module (I think it has 20 + buttons for autodial-attendant console). The other phone I tried to program was just a plain 7310 with no attachment.

 

[jiniguez]

I'm sorry but did you say a 20 button module. If I'm understanding you correctly you are trying to put a CAP modulue on a 7310. CAP modules are only for 7324.

The only attachment you can put on a 7310 is a BLF, Busy Lamp Field.

 

[Gabilini]

I'm sorry, it is a 7324 set with a CAP module. The autodial also does not work on a basic 7310 set either.

 

[jiniguez]

Have you gone under maintenance and see if you can disable and re enable the set and module and see if that helps. If you have try using a different port. You could have bad 2 bad ports.

 

[rico699]

press FEATURE * 2
select the button you would like to program
enter the extension #

NB: The function itself F*1, F*2, F*3, cannot be programmed as a 'one-touch button'.

 

[silver987]

Sounds strange, if the system is not an 8x24 with memory caps you might try a reboot. If it's a MICS or CICS you should come back ok.
Good luck........

waynet@silverlakecom.com

 

[3Sixty]

Can you check what function is programmed under the key at the moment?

Can you blank the key then try to program.

Is the key a display key or a non display key.

 

[Bob3470]

Hi Rico what did you mean when you said the button couldnt be a one touch button on those features? thanks