Nortel Opt11C 24.24 with M3904 Rel 10 1

[stsironr]

I am having a problem with M3900 series telephone soft keys. I am unable to Transfer, Foward, Conference etc.
Any Suggestions? Is thers a patch?, If so what is the patch # Desperate
Thanks Ron

 

[janaya]

What phase phone. If you just bought the 3904 it is probably phase II or Phase III and I don't think that will work. You will need a Phase I phone.

I don't know of a way to take a firmware version down. This happened to us and we had to go buy Phase I phones.

John.

Hopefully someone will know how to downgrade the firmware.

 

[Firebird Scrambler]

First of all, is it a M3904?. Can you let us have a printout of the phone settings from LD 20 please?. The M39xx range have a number of default keys on them. Another thing is that the phons firmware may need to be changed to match the software of your Meridian.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://mysite.wanadoo-members.co.uk/firebird_scrambler

 

[johnpoole]

not usually, you may need a patch if you don't have any working 3900's// check the firmware, fwvu x x x x and then check a working set, unless they match, fdli x x x x. that puts matching firmware on the set. those are ld 32 commands. you can go to 117 and schedule downloads

john poole
bellsouth business
columbia,sc

 

[stsironr]

Thanks for the reply to all. I got an older M3904 with Rel-07, it worked. Howerever, my switch does not allow me to change the FDL in LD-97 So, I borrowed a Rel 25.15 and tried to download a lower version firmware to the M3900 phones. NOT working it showes th same version and transfer still does not work.
Any ideas?
Ron
STSI
Ft.Laud, FL

 

[acewarlock]

Let's start with a TNB posted here. Then we can start guessing again.

 

[stsironr]

It's like this.
When a Call is received and has to be transfered to another extension the Conf. Trans Park soft keys does NOT work, only the More... PirvRls & Charge soft keys work.
Depressing the any soft key the caller gets a clicking sound, and NO stutter tone. Call Cannot be Transfered.

TN 5 16
M3903
Key 17 TRN
Key 00 SCR 5880
Key 01 SCR 6880
Key 02 through 15 Blank
Key 18 Ao6
Key 19 CFW 4
Key 20 RGA
Key 21 PRK
Key 22 RNP
Key 23 NUL
Key 24 PRS
Key 25 CHG
Key 26 CPN
Key 27 CLT
Key 28 RLT
Key 29 Through 31 Blank

IDU 5 14 Does NOT Work
TAURUS TN 005 0 00 14
TN ID CODE: M3903
NT CODE: NTMN12EA
COLOR CODE: 70
RLS CODE: 08
SER NUM: 1D55F6
IDU

IDU 5 15 Works Fine
TAURUS TN 005 0 00 15
TN ID CODE: M3904
NT CODE: NTMN34BA
COLOR CODE: 70
RLS CODE: 07
SER NUM: AC6F9A

I am trying to revert all M39XX sets to Release Code 07.
LD 97
REQ CHG
TYPE FDL
FDTP all ( I'have tried 3904/3903)
FDTM no
FTNR no
FRCE yes
FVER 07
What am I doing Wrong?
System Rel 25.15
System Rel 24.24 does NOT allow LD 97 FDL

 

[Johnthephoneguy]

IS it a problem with just this one phone and no where else? If they are built identicle then it might just be the phone itself.

 

[stsironr]

I have 10 3904 and 30 3903 all with Rel-08 and 1 M3904 with Rel-07 the 3904 with Rel 07 works all others NOT working

 

[janaya]

Solution ID: NORT59670 Product Family: Enterprise Voice Create Date: 02/07/2002

Title:
Unable to transfer using connect softkey.

Facts:
PBX Option 11C
M3903
M3904
Taurus sets
Transfer

Symptoms:
Unable to transfer using connect softkey.
Transfer key is not working on M3904 sets.
When the transfer fails, the softkey changes to "Held XFR".


Changes:
New install.


Cause:
Software deficiency.
Fix:

Apply patch MPLR17379.

If you can't get older release phones, you may want to try this patch on your system.

Hope this helps.

John

 

[xizziz]

I am experiencing this problem today, seems a number of phones in the same department (same card) do not work when you click Connect to transfer - or when you hit the Park key while on hold. I unplugged the phones and plugged them back in and the extensions no longer displayed!!! So for a quick fix, I moved the tns then moved them back and the displays were there again, however the soft keys above still do not work. As this is happening with 3 so far that I have tested on the same card - could this be a card issue?

 

[TAnselm]

Use the command FDLF which is forced download.