Nortel Opt. 11 Rls. 25.40B always goes back into alarm Ld 30 1

[jake82nd]

How do you troubleshoot the fiber connections on an Opt.11.
Mine keeps going into alarm, running ld 30 routines, I go in and clear alarms cmaj, cmin all, works for a while and then goes back into alarm condition. I thought you could get into it via mm interface or something like that. I just can't pull it out of the cobwebs?
Thanks,
Jake

 

[trvlr1]

What are the alarms you are getting? If you really think it is the fiber causing the issue, the only option is to swap the fiber out. Even if the alarms are pointing to a fiber issue, it still could be the interfaces at each end though and a hundred other things.

 

[PERRYPJ]

If you are having Fiber problems you should be seeing BUG Errors showing TN's

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[jake82nd]

In my earlier post I was thinking about the man machine interface for fiber remotes off the big switches.
At first I started getting bug codes pointing to phones on 2 digital line cards in cabinet 1 card slots 12 and 13. I moved all the phones off those cards to cabinet 3 to see if the trouble followed. That seemed to correct that issue.
I now have phones that key 0 locks up and the user can not release the call and when you trak the tn it shows busy with no oringnating or terminating tns or dns. These phones were in the main cabinet and in cabinet 2. I am thinking of doing a reload to see if that helps or replacing the core card but I am getting software and a good backup just in case it does not come back up. The errors below happened when the phones locked up. This is as far back as the history file would go. Thanks for any help.
Jake
BUG115 + 10E67DC8 10E63062

%
% AUD014 0018B49B 00000000 00000002 0000284D 00000003 0000159C 00000000 IDLE NULL
%
% BUG4005
% BUG4005 : 0000284D 0000001A 0018B49B 00000000 00000310 0000284D 0000159C 0 0000
% 0000 00000000 00000000 0 00002084 00009788 00000000 00000000 00000000 00000000
% BUG4005 + 1067E808 106769A0 10675C86 11351ECC 113519D8
% BUG4005 + 20E7C5F0 1096AE0E 10969C2E 109694E0 1096795E
% BUG4005 + 10964DC2 10E642E0 10E6359E 10E63246 10E63128
%
% AUD017 00000015 0000D7FE 0000F7FE
%
% AUD516 0000001A 1
%
% AUD019 00008574 000028D0 0000609C
%
% AUD017 00000028 0000D7F6 0000F7F6
%
% AUD019 00008A34 000015D0 0000004D
%
% TFS501 21 1 0
%
% TFS501 40 1 0
%
% AUD005 0018B49B 00000000 00000000 00000000 00000000 00000000 0000000C 0000159C
%
% AUD003 00000607 00000000 00000000 00000000 00000000 00000000 00000000 0000200A
%
% BUG6441
% BUG6441 : 2 23
% BUG6441 + 1067E808 109CA69E 109CC70C 109CC39A 109D2508
% BUG6441 + 109C9640 109C95DC 109C3A80 109C39B6 109C12A6
% BUG6441 + 109BFCF8 109BF734 104B24FA 104BA6B4 104BA3DA
% BUG6441 + 104B8794 104B11A4 10887198 10883FE8 10883C00
% BUG6441 + 10E67E60 10E63062
%
% AUD014 00197CD7 00000000 00000002 0000284D 00000003 00001598 00000000 IDLE NULL
%
% BUG4005
% BUG4005 : 0000284D 00000016 00197CD7 00000000 00000310 0000284D 00001598 0 0000
% 0000 00000000 00000000 0 00002091 00009788 00002483 00008A3C 0000C211 00000002
% BUG4005 + 1067E808 106769A0 10675C86 11351ECC 113519D8
% BUG4005 + 20E7C5F0 1096AE0E 10969C2E 109694E0 1096795E
% BUG4005 + 10964DC2 10E642E0 10E636A4 10E63246 10E63128
%
% AUD017 00000028 0000F7FE 0000FFFE
%
% AUD019 00008A2C 000015B0 0000004D
%
% TFS501 40 1 0
%
% BUG115
% BUG115 : 0000284D 00000000
% BUG115 + 1067E808 102DC780 102DC41C 102D801C 102D787C
% BUG115 + 102D6F00 1058F108 1058E83C 20E4510A 10586228
% BUG115 + 10585236 10E6D6CC 10E6D3E4 10E6D32E 10E6CC76
% BUG115 + 10E67DC8 10E63062
%
% AUD005 00197CD7 00000000 00000000 00000000 00000000 00000000 0000000C 00001598
%
% AUD393 00001598 001A133B 001A133B 00000000 00000000
%
% AUD017 00000015 0000F7FE 0000FFFE
%
% AUD516 00000016 1
%
% AUD019 0000856C 000028B0 00006098
%
% TFS501 21 1 0
%
% AUD399 0000000C 00000016 00000016 001A133B 001A133B
%
% AUD000
% LOGI
% TTY #13 LOGGED IN ADMIN1 13:10 6/1/2011
%

 

[Reusser]

Make sure your patches are up-todate

an INI might be in order after that.

If you are having fiber problems you will see BSD errors. and the alarms you say you are getting - is that on the Console?

 

[Firebird Scrambler]

I've found some BUG answers below for V25.40b

Call steered to attendant as hunt group member gets ring tone no reply and BUG4005 when originator clears down.
External i/c call fails, internal test call successful.

Found on Release V25.40b.

Answer is to Create a hunt group STOR of dummy ACD DN with NCFW to attendant.

##############################################################

Call Sender calls get disconnected.

Fit patch 17732. mplr17732 for rls 25.40B, CSE 02.02, CSE 03.00. Fixed in 03.80

Set A leaves a CallPilot voice message for Set B (500/2500 station).
Set B logs in to CallPilot to retrieve the message and uses the Call Sender feature to call Set A. Set A and Set B establish a call and proceed with a conversation. Meanwhile, the CallPilot port remains connected (on hold) to Set B until the "no response" timer expires on CallPilot, after which the CallPilot port disconnects and is idled. When this occurs, Set B's ACTIVECR:UL_PTR (the active CR between Set B and Set A) is cleared
(set NIL) from the unprotected line block, even though the call remains established. When LD 44 AUDIT runs, this condition is seen as invalid, so the call register is idled and the connections between Set A and Set B are
idled, resulting in the cutoff.

Additionally, Set B's HELDCR:UL_PTR (which was the ACTIVECR for the CallPilot agent port) remains in Set B's unprotected line block even though the CR was idled when CallPilot disconnected. This results in a BUG115 the next time Set B goes offhook.


AUD021 00964AB1 00000600 00000001 00001EB3 00000001 000008B9 00000000 00001EB3

AUD028 00964AB1 00000600 00000001 00000000 00000001 000008B9 00000000 00001EB3

BUG4005
BUG4005 : 000008B9 0000000A 00964AB1 00000600 00008108 00000000 000008B9 0 0000
0000 00000000 00000000 0 0799 00000084
0000997A 00000000 00000000 00000000 0000
BUG4005 + 047306F4 0472884C 0CC0DFBA 04DE583C 04DE469C
BUG4005 + 04DE44D0 04DE0634 0566C9DE 0565594A 056518C6
BUG4005 + 05647EF4 0490A7E6 049095F4 04908EA4 04907310
BUG4005 + 049040FA 0CBE5412 04B652E8 04B64F90 04B64E64

AUD017 00000008 0000FFDE 0000FFFE

AUD019 00008214 00001E50 000000B9

AUD019 00008794 00000850 000002B3

TFS501 8 1 0

BUG115
BUG115 : 000008B9 00964AB1 00000000 00000000 00000000 00000000 12 00A957A5 0091B
159 00000000 0 00000000 00000000 00000000 00000000 00000000 00000000 00000000
BUG115 + 047306F4 0483008A 04829898 0CC0C8DE 0482828E
BUG115 + 04B6DD94 04B6DCD0 04B694AA 04B64D9E
BUG115
BUG115 : 00001EB3 00A7EC21 00000000 00000000 00000000 00000000 12 00ABAEA1 00943
0B9 00000000 0 00000000 00000000 00000000 00000000 00000000 00000000 00000000
BUG115 + 047306F4 0470B69E 0470A6A4 046F6350 04AD6C3E
BUG115 + 048294F2 0CC0C8B4 0482828E 04B6DD94 04B6DCD0
BUG115 + 04B694AA 04B64D9E

###########################################################

The second result seems to fit with Bug115 that you have?.



All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.