Norstar Voice Mail CCR and Unique Answer DN with Mailbox

[Uraby]

I've been requested to setup a CCR tree with single digit access to an Answer DN with a unique number that will appear and ring on 3 telephones. Each of these tels have their own voice mailbox. If I create a mailbox and associate it with this Answer DN will an unanswered incoming call route to this mailbox?

Your assistance is greatly appreciated!! Have a great day!

 

[mroberts]

Yes, you can set up a path to transfer to an extension (260), then put an answer DN button on the other three phones of ext 260. Then build mailbox 260 and assign extension 260 to it. Initialize the box. Forward ext260 if no answer to the first port of the vmail.
When a call comes in the caller hears the 0 home menu prompt, makes their selection, the call will ring ext260 which in turn will ring the other three phones, if they do not answer the caller will hear the greeting recorded in mailbox 260.

MRoberts
mroberts@americaii.com
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[norstargirl]

mroberts is right if you set it up this way the call will fowd into the mailbox - answer dn buttons does not affect fwd no answer settings. Good Luck
Norstargirl M.Parnell
(norstargirl)