No Wallboard - Vu Stats Question 2

[discomonkfish]

We will be migrating over to an Avaya platform shortly and will have no wallboards.

We want to be able to programme Vu Stats or similiar to show the total number of calls in Q etc for a number of skills.

We have tried administering q-call buttons onto the phones but some agents have upto 16 skills which is far too much to put on the phones and confusing for the agents.

They have informed us that a total that shows when there are calls queuing would be fine but there doesn't seem to be a way of programming VuStats to do this.

Any ideas?

 

[marcell55]

Unfortunately, I don't know if it's possible to add all of the queues together on a vustats button. You can create a vu-stats button and put the vu-display button on the phone with no number in the id field. Then, when they press the button, it will show "I:" on their display (meaning that it needs input.) The agent would then enter in the skill followed by the pound sign, and then it would display.

If you really need a total, I once created a fake queue, and then in each vector, before I queued to the regular queue, I would queue to the fake queue. No calls got answered from the fake queue, but I used that queue to create the vustats buttons to show how many calls were waiting total.

Hope this helps.

 

[johnwtek]

I don't believe it is possible to show the status of several queues with one vu-stats display. Even if it was possible, most phone displays don't have room for information on more than 2 or 3 skills.

Marcell55's idea sounds like a good one.

 

[avayaman]

Marcells suggestion is an intriging one, I'd be interested to hear from others how this has worked out. Its not practical in a call center where supervisors are moving skills around, but I can see it would be useful in some cases.

Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via

http://www.vancouver.hm/email.html

 

[PBXinfo]

We just put a vustat button on the CM4 and when a users presses it the enter skill 10 and it will show that skills info.

 

[discomonkfish]

Thanks ipVo but I'm trying to display a total of all skills not just one...any ideas?